Referenzen
German manufacturer of premium domestic appliances – reorganisation of the quality management system
Kategorie
ISO 9001
Branche
Domestic and commercial appliances
Unternehmen
International holding company with approximately 23,500 employees
Ansprechpartner
Dr. Tobias Montag
Ausgangssituation
Processes are heavily tied to work instructions. Process orientation is limited to the second process level, and there are no flowcharts.
Herausforderung
The challenge was that, whilst there were well-documented high-level processes (Turtles) specified by head office, these were not being implemented at a local level as intended.
Lösungsansatz
In-depth induction into the company’s philosophy, values and culture
Inventory of all development and production sites
Developing and implementing an action plan to optimise the quality management system
Ergebnis
A centrally managed, fully developed process landscape comprising processes that are widely accepted and put into practice across the organisation.
Dr. Tobias Montag
Senior Consultant
