Referenzen
Electronics group & Tier 1 automotive electronics supplier – De-escalation project at a German premium OEM
Kategorie
Supplier Management / Major Project
Branche
automotive supplier
Unternehmen
International automotive suppliers (LCD displays) with approximately 83,000 and 58,000 employees respectively
Ansprechpartner
Achim Sokat
Ausgangssituation
No stable, functioning processes – weaknesses in the QMS.
In addition, highly specific problems in supplier- and customer-specific project and series production.
Herausforderung
Improving and supplementing the processes of an existing QMS, whilst taking the company’s identity into account.
Handling escalations with very limited information regarding the exact nature of the activity.
Potential for strained supplier/customer relations.
Lösungsansatz
Analyse and resolve the relevant issues arising from the three-way relationship between LGE and PAG.
In doing so, take customer requirements into account and incorporate them.
Ergebnis
Optimised processes.
Green/positive customer ratings.
De-escalation of the supplier.
Achim Sokat
Senior Consultant
